| 从语言上进一步做好银行客户服务工作 |
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| 引用本文： | 卢良. 从语言上进一步做好银行客户服务工作[J]. 学理论, 2009, 0(4): 63-64 |
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| 作者姓名： | 卢良 |
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| 作者单位： | 中国建设银行广州番禺支行,广州,番禺,511400 |
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| 摘 要： | 目前,国内已有一些学者对客户服务工作进行研究,但仍不够系统和全面,有待深入,而与银行客户服务工作相关的研究也很少见。客户是有情感的人,银行工作人员的语言态度对吸引和维持客户有时起到十分重要的作用。本文讨论了其相关问题,并就进一步做好客户服务工作提出了几点建议。
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| 关 键 词： | 银行客户服务工作 语言 建议 |
On the Boost to Bank Customer Services from the Perspective of Language |
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| LU Liang. On the Boost to Bank Customer Services from the Perspective of Language[J]. , 2009, 0(4): 63-64 |
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| Authors: | LU Liang |
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| Affiliation: | Guangzhou Branch Panyu Sub-branch;China Construction Bank;Panyu;Guangzhou 511400;China |
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| Abstract: | Studies on customer services to date are not systematic and need further research,and little is done on bank customer ser-vices.Customers have emotions and therefore the language attitude of bank staff sometimes plays a key role in the attraction andmaintaining of them.This paper discusses relevant issues and proposes a number of suggestions on how to further boost bank cus-tomer services. |
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| Keywords: | bank customer service language suggestion |
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