Where the World Ceases to be Flat

This article reviews two recent contributions to the study of Indian Information Technology Enabled Services (ITES), Working the Night Shift: Women in India's Call Center Industry by Reena Patel and Dead Ringers: How Outsourcing is Changing the Way Indians Understand Themselves by Shehzad Nadeem. The contributions each makes to the study of outsourcing, especially to analyses of gender and consumer citizenship, are reviewed. The article concludes that further work in the field should investigate the relationship between ITES and the post-colonial nation and the study of the emerging class formations that striate labor in this industry.