Common Language,Different Meaning: What Mediators Mean When They Talk About Their Work

Mediators, for the most part, describe their work as facilitation but what they actually mean varies considerably. Based on an exploratory study with nearly 90 mediators in Canada (all of whom are also mediation trainers), the author describes the great diversity among mediators' understanding of commonly-used terms like facilitation, transformative, settlement, and humanistic. She also reports on how such factors as context, gender, and number of years mediating affect mediator perceptions of what they do. In addition, the author shows how perceptions affect the overall philosophy and goal of the mediation practitioner. One implication of this research is that we can no longer presume to know what people mean by mediation, nor can we assume mediators are like-minded in how they understand their work. Thus, practitioners, scholars and policymakers are encouraged to be purposefully clear when describing and writing about the practice of mediation.