AIR TRANSPORTATION POLICY AND ADMINISTRATION AT THE MILLENNIUM

This article examines air transportation policy and administration at the millennium. It reviews and analyzes major problem areas and focuses on issues that have to be dealt with to streamline the policy and administration in the field as it becomes more integrated in our increasingly intermodal transportation system. The first part of the article sets the stage for the changes experienced after deregulation: It utilizes an analytical model to examine: airports; airline industry management; terrorism and security; and safety, equipment and human resources. The second part of the article focuses more specifically on a policy and administration analysis itself. It demonstrates how we have evolved into a customer model more aligned with the market place, efficiency, and risk taking; while moving away from a safer and less entrepreneurial period identified as the citizen model period. With the canage of models, we find trust diminished. Passengers, customers and citizens, become more disenchanted and cynical, to the point of organizing through elected officials to promote an airline passenger bill of rights and reform the system.