| Abstract: | Is the market for prisons or prisoners? The question remains unresolved by the debate between Sue Vardon, former Director-General, Department of Correctional Services, South Australia, and Patrick Weller, former Chairman, Corrective Services Commission, Queensland, in the March issue of this journal. Both asked whether prisoners are customers or clients of corrective service agencies. The distinction between clients as customers and clients as consumers in service delivery has important implications for the performance management of prisons, yet was ignored in the Vardon/Weller interchange. This distinction has implications for prisons and public services generally. |
