BENCHMARKING IN THE PUBLIC SECTOR: A CRITICAL CONCEPTUAL FRAMEWORK

How can we critically address benchmarking? By conceptualizing benchmarking as a normalizing governing technology, a space is cleared for analysing some of the power relations brought into play in benchmarking activities. As a device of power, benchmarking depends upon the production of normalizing knowledge and the freedom or self‐governing capacities of those who are benchmarked. The fruitfulness of this conception is illustrated through an example from the Danish hospital system.