| 服务型政府取向下政府服务质量的改善——以RATER指数为分析框架 |
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| 引用本文： | 张敏娜,程方升. 服务型政府取向下政府服务质量的改善——以RATER指数为分析框架[J]. 天水行政学院学报, 2007, 0(4): 69-71 |
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| 作者姓名： | 张敏娜 程方升 |
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| 作者单位： | 华中师范大学管理学院,湖北,武汉,430079 |
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| 摘 要： | 从RATER指数的五个维度——信赖度、专业度、有形度、同理度、反应度探究完善我国政府服务质量的路径,为进一步提高我国政府服务水准、服务质量提供了新的视阈和方略。
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| 关 键 词： | 服务型政府 政府服务质量 RATER指数 |
| 文章编号： | 1009-6566(2007)04-0069-03 |
| 修稿时间： | 2007-05-14 |
Perfecting the Government Service Quality under the Service-oriented Government——To take RATER index as an analytical framework |
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| ZHANG Min-na,CHENG Fang-sheng. Perfecting the Government Service Quality under the Service-oriented Government——To take RATER index as an analytical framework[J]. , 2007, 0(4): 69-71 |
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| Authors: | ZHANG Min-na CHENG Fang-sheng |
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| Affiliation: | ZHANG Min-na, CHENG Fang-sheng ( College of Administration , Huazhong Normal University, Wuhan 430079,China) |
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| Abstract: | Exploring and analyzing the quality of government service from the five dimensions - -reliability, assurance, tangibles, empathy, responsiveness. It provides a new vision and the road to enhance the standard of government service and improve the quality of government service. |
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| Keywords: | service-oriented government the quality of government service RATER index |
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