价值共创:公共服务合作生产的新趋势

合作生产是一种重要的公共服务生产模式,在提高公共部门回应性和推动公共服务创新方面发挥了重要作用。面对解决"棘手问题"的挑战,复杂的外部治理环境催生了对公共行政价值问题的反思,合作生产不仅要关注行政效率的提升,也要重视以公民为中心的多元价值创造。在此情境下,公共服务合作生产向价值共创转变。本文梳理了不同时期的公共行政理论对合作生产的影响,对合作生产概念的演变与发展进行了探讨,阐释了从合作生产发展为价值共创的内在逻辑。在此基础上,本文分析了理解价值共创的三种理论路径,并结合我国公共服务发展的现实背景,讨论了公共服务价值共创的启示。

Value Co-creation:New Trends of Public Service Co-production

Co-production is an important mode of public service production, which has been used as a key measure to improve the responsiveness of the public sector and promote the innovation of public service. Facing the challenges of dealing with the "wicked prob-lems", the complex external governance situation has given rise to the reflection on the value of public administration. The public sectors not only have to pay attention to the administrative efficiency of co-production, but also pay attention to the creation of values. In this context, public service co-production has undergone a transformation to value co-creation. By analyzing the influence of different public administration theory on co-production in different periods, this study discusses the origin of co-production of public service, and ex-plains the internal logic of the transformation from co-production to value co-creation, then points out three theoretical paths of value co-creation. Combined with the realistic background of China’s public service marketization reform, this paper discusses the enlighten-ment of public service value co-creation.