| 努力提升政务窗口服务水平——《广州政务窗口服务满意度追踪报告》点评 |
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| 引用本文： | 林子英. 努力提升政务窗口服务水平——《广州政务窗口服务满意度追踪报告》点评[J]. 广东行政学院学报, 2006, 18(2): 23-25,53 |
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| 作者姓名： | 林子英 |
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| 作者单位： | 中共广东省委党校,行政学教研部,广东,广州,510053 |
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| 摘 要： | 从广州市社情民意中心提供的《广州政务窗口服务满意度追踪报告》来看,近四年来,广州市在提升政务窗口服务水平上确实作了很大的努力,但仍存在一些突出的问题。提升政务窗口服务水平既是一项长期的任务,也是一项系统工程,需要从政府职能、思想观念、健全机制等多方面入手,统筹解决存在的问题。
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| 关 键 词： | 政务窗口 服务水平 |
| 文章编号： | 1008-4533(2006)02-0023-03 |
| 修稿时间： | 2005-12-18 |
Strive to Elevate the Service Level of Government Affairs Windows--Comments on Tracking Questionnaire about the Service Satisfaction of Guangzhou Municipal Affairs Windows |
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| LIN Zi-ying. Strive to Elevate the Service Level of Government Affairs Windows--Comments on Tracking Questionnaire about the Service Satisfaction of Guangzhou Municipal Affairs Windows[J]. Journal of Guangdong Institute of Public Administration, 2006, 18(2): 23-25,53 |
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| Authors: | LIN Zi-ying |
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| Abstract: | According to Tracking Questionnaire about the Service Satisfaction of Guangzhou Municipal Affairs Windows sponsored by Guangzhou municipal research centre of community public sentiment,of late 4 years,Guangzhou municipality has made a tremendous effort to elevate the service level of municipal windows,but still with some problems.Striving to elevate the service level of governmental windows is both a chronic mission and a systems engineering,and requires municipality to solve the existing problems in a planned way from the aspects of governmental function,ideological sanity,mechanical construction,etc. |
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| Keywords: | government affairs windows service level |
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