The Institutional Ombudsman: A University Case Study |
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| Authors: | Shelton Robert L |
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| Institution: | Robert L. Shelton is ombudsman for the University of Kansas, 104 Smith Hall, Lawrence, Kans. 66045-2164. His email address is . Shelton is also professor of religious studies, in the field of social ethics. He is a former president of the University and College Ombuds Association, and is the author of books and articles on various ethical issues as well as conflict management. |
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| Abstract: | The experience of a university ombudsman is utilized to examinetraditional elements within the organizational ombudsman role. History andcontext of role and person in it are discussed in relation to organizationexperience, independence, impartiality and neutrality, investigative power,responsibility for recommendations, and confidentiality. Implications ofthese elements in practice are described, and then explored through threecase examples. |
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