快递服务纠纷审判实务探析

在快递服务合同纠纷案件中,买家（收件人）应享有向快递企业的直接请求权。在具体的诉讼审理过程中,我国《邮政法》第四十七条的规定不应适用于快递服务纠纷案件中货物损失的认定,如果原告选择违约之诉,则适用我国《合同法》等规定认定快递企业是否构成违约以及违约造成的损失;如果原告选择侵权之诉,则适用我国《侵权责任法》等规定认定快递企业是否构成侵权以及侵权造成的损失。快递合同中免除或减轻快递企业责任、侵害合同相对人或收件人合法权益的格式条款,应根据我国《合同法》的有关规定进行审查。在快递物品遗失、毁损的情况下,应区分保价服务和未保价服务两种情况,认定损失价值。

A Discussion of the Legal Cases of Fast Delivery Service Disputes

In disputes over express delivery service, the buyer, or the receiver, is entitled to legitimate claim of entitlement against the delivery service provider. Article 47 of the Post Law does not apply to the ascertaining of damage of goods in the court trial of these disputes. The Contract law applies if the plaintiff decides to charge the accused with violation of contract, or the Law regarding Infringement Accountability applies in deciding whether the service provider infringes upon the buyer＇ s rights or the damage thereof. The buyer-unfriendly disclaimers or articles in the fast delivery service contract should be examined according to the Contract Law. In case of goods destruction or loss, the damage should be determined upon whether it is valuation service.