Interaction between States and Citizens in the Age of the Internet: "e-Government" in the United States, Britain, and the European Union

We examine the origins of the recent shift towards "e-government" in three cases: the United States, Britain, and the European Union. We set out three heuristic models of interaction between states and citizens that might underpin the practice of "e-government." Focusing on U.S., British, and European Union initiatives, we undertake a comparative analysis of the evolution of key policy statements on e-government reform in national (and supranational) government. We conclude that the democratic potential of the Internet has been marginalized as a result of the ways in which government use of such technology has been framed since the early 1990s. An executive-driven, "managerial" model of interaction has assumed dominance at the expense of "consultative" and "participatory" possibilities.