A multimethod approach to community evaluation of police performance

The aim of the present study is to examine the ability of police peers and supervisors to predict police street performance, as measured by citizen evaluations of the service received on recent police service calls. One question to be answered was whether there was any correlation between what a police supervisor, a police peer patrol officer, and a citizen percieved as “good” police performance. It was hypothesized that peer patrol officers would more accurately predict the quality of police street performance than would police supervisors. Results supported the hypothesis. An additional finding of the present study related to the feasibility of the evaluation of police street performance by citizen consumers.