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E-Mail Communication and Group Cooperation in Mixed Motive Contexts |
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| Authors: | Charles E. Naquin Terri R. Kurtzberg Liuba Y. Belkin | ||
| Affiliation: | (1) Department of Management, Kellstadt Graduate School of Business, DePaul University, 1 East Jackson Blvd., Suite 7000, Chicago, IL 60604, USA;(2) Rutgers Business School, Rutgers University, Piscataway, NJ, USA;(3) College of Business & Economics, Lehigh University, Bethlehem, PA, USA | ||
| Abstract: | Two empirical studies are presented that explore how and why e-mail communication (versus face-to-face communication) influences cooperation in mixed motive group contexts. Results indicate that, relative to those engaging in face-to-face interaction, those who interacted via e-mail were (1) less cooperative and (2) felt more justified in being noncooperative. Feelings of justification mediated the relationship between communication media and the decision to cooperate or not.
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| Keywords: | E-mail Cooperation Group work Decision-making Social dilemmas | ||
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