Exiled to Main Street: How government's use of social media diminishes public space

Public administrators have long treated their connections with citizens as tools for efficiently achieving results. As Dwight Waldo once commented, their key political concern has been, “How much democracy can we afford?” Increasing use of social media technologies appears to expand citizen input at greatly reduced cost. On the basis of phenomenological investigation of virtual citizen–government relationships, we argue that the political consequences of social media have yet to be noticed fully. Social media exile citizens to Main Street—everyday life—instead of fostering connections in public space.