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CAN GOVERNMENT INFORMATION SYSTEMS BE INFLEXIBLE TECHNOLOGY? THE OPERATIONAL STRATEGY REVISITED
Authors:DAVID COLLINGRIDGE  HELEN MARGETTS
Institution:David Collingridge is in the Technology Policy Unit, Aston University, Birmingham.;Helen Margetts is in the Department of Government at the London School of Economics.
Abstract:Recent failures of government information systems to achieve their objectives have highlighted the risk involved in large-scale information technology projects. This article looks at one example, the computerization of the UK social security system, in the light of recent discussions of large-scale technologies and the particular problem of inflexible technologies as defined by Collingridge. It is argued that large-scale government computing projects can fit the criteria of inflexible technologies, although this is not an inherent feature of information technology. There are always more flexible alternatives available: this is illustrated using examples from both private and public organizations.
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