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The Role of Public Service Motivation in Employee Work Engagement: A Test of the Job Demands-Resources Model |
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| Authors: | Donna K. Cooke Katarina K. Brant Juanita M. Woods |
| Affiliation: | 1. Management Programs, Florida Atlantic University, Davie, FL, USA;2. Management Programs, Florida Atlantic University, Boca Raton, FL, USA;3. Mike Cottrell College of Business, University of North Georgia, Oakwood, GA, USA |
| Abstract: | The study investigates the nature of public service motivation’s (PSM) relationship to employee work engagement. Using the Job Demands-Resource Model, the authors compare whether PSM as a resource is an antecedent to employee work engagement or has a buffering effect on job hindrances of perceived red tape in explaining employee work engagement. They surveyed 388 supervisors and managers in a public-sector organization in the United States. The findings support PSM as an antecedent along with perceived job influence and perceived procurement red tape to employee work engagement. |
| Keywords: | Public service motivation (PSM) Job Demands-Resources Model (JD-R) work engagement red tape |