A business process improvement framework for knowledge-intensive entrepreneurial ventures

Pushed by the transition towards the knowledge economy, as well as several other change drivers, an ever-increasing number of knowledge intensive ventures are relying on operational knowledge intensity in order to generate value. Through their interaction with their varied stakeholders—from actors within their supply chains to educational and financial institutions—knowledge intensive enterprises are increasingly becoming a key component of regional economic stability. Within their complex environment, these organisations lack the support of suitable frameworks to inform their efforts to optimise, adapt and improve their underlying business processes in order to maximise the efficiency of their performance and pursue growth ambitions. This paper examines the distinct nature of knowledge intensive entrepreneurial ventures (KIEs) and the applicability of current business process improvement (BPI) frameworks to their setting. Finally, a KIE-oriented business process improvement framework is developed through an integrative adaptation of the concepts of knowledge intensity and knowledge management to the principles of business process redesign and re-engineering reported in existing literature. The proposed framework contributes to the existing literature in the subject of BPI modelling for knowledge intensive entrepreneurial ventures by addressing a distinct set of improvement concerns that this type of organisations face at a process level.