Public caseworkers' strategies coping with accountability demands

Public employees are required to manage multiple accountability requirements by investing in the relationship with those who demand accountability, making a commitment to the given tasks and anticipating what might happen. The purpose of the study is to explore how social caseworkers manage multiple accountability requirements compared to public managers. The analysis from child welfare caseworkers' interview data highlights a number of ways on how social caseworkers respond to multiple accountabilities. Although most of acts from caseworkers are exposed within the public managers' strategies, talking or discussing with coworkers and supervisors seems the caseworkers' contextual and endemic response. Discussions followed.