| Institution: | J. Janelle Shubert;is an Associate in Management Communication at the Harvard Business School. She was formerly the student grievance officer for the Graduate School at the University of Michigan Joseph Folger;is Associate Professor in the Speech Department at Temple University;Philadelphia, Penn. 19122. Shubert and Folger are the authors of "Resolving Student-Initiated Grievances in Higher Education: Dispute Resolution Procedures in a Non-Adversarial Setting." (Washington, D.C.: The National Institute for Dispute Resolution, 1986). |
