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The ombudsman's role in a dispute resolution system |
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| Authors: | Mary P Rowe |
| Institution: | Mary P. Rowe;, an ombuds practitioner for the past 19 years, is Special Assistant to the President of the Massachusetts Institute of Technology, as well as Adjunct Professor at MIT's Sloan School of Management. She co-founded the Corporate Ombudsman Association. Her mailing address is: MIT 10-213, Cambridge, Mass. 02139. |
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