论网络环境下的参考咨询服务

在网络环境下的图书馆参考咨询服务比传统图书馆的这项工作更重要 ,也可以做得更好。在这方面 ,国外图书馆网站有不少值得我们学习的地方。我国图书馆在对咨询用户信息需求的分析及其获取信息能力的培训、对参考资料的提供、对咨询服务工作的规模和发展等方面有待进一步改善 ,并需提高图书馆员特别是咨询馆员的素质。

On The Reference Enquiry Service In The Network Environment

The reference enquiry service is more important and can be done better in the network environment than in the traditional condition.In this field,there is a lot that we can learn from the foreign library.There is still large room for improvement for the Chinese libraries in the aspects of the requirement analysis of users,of the furnishing of the reference material and of the quality of reference librarian and so on.