Beyond ADR: A Systems Approach to Conflict Management

Given the centrality of emotion and emotional communication to conflict interaction, the lack of attention to emotion in mediation is particularly surprising. This essay suggests that mediation practice can – and should – be informed by the wealth of existing theory and research on emotion in the social sciences. The authors define emotion and argue the centrality of its place in conflict. They address issues germane to the cognitive, expressive, and physiological aspects of emotion and their relevance to mediatio practice. Within each area, they discuss the implications of the emotional experience of the disputant and the emotional experience of the mediator.