| 旅游饭店情感冲突控制 |
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| 引用本文： | 仇学琴. 旅游饭店情感冲突控制[J]. 思想战线, 2002, 28(3): 47-51 |
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| 作者姓名： | 仇学琴 |
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| 作者单位： | 云南大学工商管理与旅游管理学院,云南,昆明,650091 |
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| 摘 要： | 旅游饭店是宾客汇集和员工密集型企业 ,饭店服务和管理上的缺陷极易造成宾客和员工产生情感冲突 ,对情感冲突的原因进行分析 ,对化解情感冲突的方法进行探讨 ,不仅对抚慰情感冲突者本人 ,而且对现代饭店管理理论和实践都具有重要意义
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| 关 键 词： | 旅游饭店 情感冲突 理性控制 |
| 文章编号： | 1001-778X(2002)03-0047-05 |
| 修稿时间： | 2002-01-11 |
Control of Emotional Conflicts in Tourist Hotels |
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| Qiu Xue qin. Control of Emotional Conflicts in Tourist Hotels[J]. The Ideological Front(Yunnan University's Journal of Social Sciences), 2002, 28(3): 47-51 |
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| Authors: | Qiu Xue qin |
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| Abstract: | Tourist hotels are where customers and hotel staff gather in large numbers, and any imperfect service and ineffective management will lead to emotional conflicts between the customers and the staff. A probe into the possible causes of such conflicts and the possible methods for resolving them is of special import to the theory and practice of present day hotel management. |
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| Keywords: | Tourist hotel emotional conflicts rational control |
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