MANAGING PUBLIC CONSULTATION: A CONCEPTUAL FRAMEWORK AND EMPIRICAL FINDINGS FROM BELGIAN CASE STUDIES

This article addresses the question of how governments can set up and manage, in an increasingly complex policy environment, processes of public consultation that lead to good outcomes. Drawing upon insights of democratic theory and literature on network and interactive governance, the article discusses the organization and outcomes of public consultation processes. The analysis of four Belgian cases shows that the absence of open process rules does not prevent good outcomes. Second, the level of managerial autonomy is positively correlated with the intensity of process design and management. Third, cases with intensive process design and management have better overall results. These findings question some normative assumptions in the literature, positing the need for open process rules regarding entrance, scope of discussion, and interaction. Intensive process design and management with rules properly accommodating the policy situation is possibly a better means of achieving good results than rule openness. These findings challenge the need for legislation stipulating in detail who needs to be consulted, about what, and how.