| 关于我国呼叫中心发展的对策 |
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| 引用本文： | 李念.关于我国呼叫中心发展的对策[J].长沙民政职业技术学院学报,2005,12(3):73-74. |
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| 作者姓名： | 李念 |
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| 作者单位： | 长沙民政职业技术学院,湖南,长沙,410004 |
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| 摘 要： | 近年来，有利于呼叫中心发展的因素逐渐增多，我国的呼叫中心产业无论是市场规模、技术发展还是外包服务市场都获得了长足的发展。同时呼叫中心的发展仍然面临着各种各样的问题，有些问题甚至成为制约整个产业良性、快速发展的巨大障碍。本文就这些问题提出了相应的对策。
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| 关 键 词： | 呼叫中心 外包 发展 |
| 文章编号： | 1671-5136（2005）03-0073-02 |
| 收稿时间： | 2005-07-20 |
| 修稿时间： | 2005年7月20日 |
On the Countermeasures to the Calling Center Development in China |
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| Li Nian.On the Countermeasures to the Calling Center Development in China[J].Journal of Changsha Social Work College,2005,12(3):73-74. |
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| Authors: | Li Nian |
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| Institution: | Changsha Soeial Work College Changsha, Hunan 410004 |
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| Abstract: | Recently, the positive elements forfile development of calling center areinereasing. Therefore, themarkct seale, the technology and service outsourcing market have got welldeveloped. Howeven the sustained development of calling center is still facing with many kinds of problems, some have even been huge hindrance to restrict the rapid development of file industry. This paper puts forward to solve these problems. |
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| Keywords: | calling center outsourcing development |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
