Implementing robotics technology: A case study in organizational learning

A visionary manager will occasionally encounter a “wave-of-the-future” technology that can change the manufacturing process. Since such technologies are relatively unknown to others in the organization, its implementation can make or break its success. New Process Gear (NPG) plant, a division of New Venture Gear, Inc., has experienced this scenario with its robotics installation. This field study examines several robotics installations at NPG, starting with the earliest installation and proceeding through its latest installation of a complete robotics system. Through this experience, five areas emerged as necessary for successful new technology adoption: opportunity identification, high-quality equipment, supplier competence, training, and teamwork. By examining the robotics implementation process through various installations over time, several important lessons can be gleaned about new technology implementation that may be applicable to other technology applications.