| 激励——保健理论与公务员行为 |
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| 引用本文： | 刘金星. 激励——保健理论与公务员行为[J]. 山东行政学院学报, 2005, 0(1) |
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| 作者姓名： | 刘金星 |
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| 作者单位： | 长春税务学院 吉林长春130021 |
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| 摘 要： | 激励———保健理论认为只有激励因素才能够给公众带来满意感,而保健因素只能消除公众的不满,不会带来满意感。在激励———保健理论的指引下,公务员应树立“以顾客为中心”等观念,向公众传递高价值的服务,从而赢得公众的满意。
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| 关 键 词： | 满意感 保健因素 激励因素 |
Motivation-Hygiene Theory and the Renovation of Civil Servant's Behavior and Concept |
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| LIU Jin-xing. Motivation-Hygiene Theory and the Renovation of Civil Servant's Behavior and Concept[J]. Journal of Shandong Administrative College and Shandong Economic Management Personnel College, 2005, 0(1) |
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| Authors: | LIU Jin-xing |
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| Abstract: | The motivation-hygiene theory believes that only motivators could bring the satisfaction to public, while hygiene factors could eliminate dissatisfaction rather than bring the satisfaction to public. Under the direction of the motivation-hygiene theory, civil servants should establish the concept of public -center, transmit the high-quality service to the public, thus gain the public satisfaction. |
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| Keywords: | Satisfaction Hygiene Factors Motivators Factors |
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