Street‐level bureaucrats,policy learning,and refugee resettlement: The case of Syrian refugees in Saskatoon,Canada

In late 2015 and early 2016, the Canadian government resettled 25,000 Syrian refugees within roughly a three‐month period. This initiative brought a much higher number of refugees to Canada than are usually accepted in that time frame and put pressure on the resettlement system. This article focuses on policy learning on the part of street‐level bureaucrats—employees of the organizations that do the work of resettling Government Assisted Refugees at the community level—and how they dealt with the pressure created by this situation. The findings indicate that the Syrian initiative exposed weaknesses in the existing system and created new obstacles with which street‐level bureaucrats working for Service Provider Organizations (SPOs) had to contend. Presented with an overwhelming strain on the system, street‐level bureaucrats at Saskatoon SPOs performed a real‐time evaluation of the system in which they work and devised solutions to issues as they arose.