End user computing in Asian countries: Policy lessons for development administration

End user computing requires policy initiatives very different from those needed for computerization in order to deal with the specific issues of initiation, development and institutionalization. Microcomputers provide a service and not goods or savings and require an emphasis on the dynamics of the system, where both strategic issues and operational priorities have to be set. The process is organizational, rather than a technological or a planning exercise. It requires governments to guide the change through deliberate decision making. The objective has to be to obtain the support of users at different levels. In this paper Asian experiences are compared with Western experiences to determine a framework for looking at the process. The limited set of strategies for success have also been identified.