Informal helping networks in prison: The shape of grass-roots correctional intervention

Factors related to the delivery of human services to prisoners with problems and crises of adjustment were explored in this study. Emphasis was placed on describing the human service roles played by custodial and treatment staff, particularly among staff members who took it upon themselves to (a) expand their formal organizational roles to include a general mandate to identify and assist inmates with problems, and (b) work cooperatively with similarly motivated staff as more or less stable members of informal helping networks or teams. Interview data were used to reconstruct the parameters of informal helping networks, to identify factors that facilitated or inhibited their development, and to obtain indications of their usefulness in the helping process. The research findings suggest more efficient ways to deploy existing correctional resources in the delivery of human services to prisoners. The study also highlights issues of correctional resource deployment that may bear on the larger problem of cultivating human environments in which rehabilitation or planned change can occur.