FACTORS INFLUENCING THE USE OF PERFORMANCE INFORMATION FOR DECISION MAKING IN AUSTRALIAN STATE AGENCIES |
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| Authors: | JEANNETTE TAYLOR |
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| Affiliation: | Jeannette Taylor is in the Department of Political Science and International Relations, School of Social and Cultural Studies, University of Western Australia, Crawley, Australia. |
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| Abstract: | Is the state of a performance measurement system the most important element for promoting the utilization of performance indicators (PIs) in the public sector? Or are there other more influential factors, such as organizational culture, or even individual perceptions on the merit of performance measurement for their agency? Through a survey on a small group of managers specializing in performance measurement in 21 Australian state government agencies, this research examines the relative influence of the following factors on the use of PIs for internal decision making: the agency's performance measurement system, stakeholder support for the agency's performance measurement, organizational culture, the external environment, and individual perceptions on the impact of performance measurement in the agency. |
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