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BENCHMARKING OR THE SEARCH FOR INDUSTRY BEST-PRACTICE: A SURVEY OF THE WESTERN AUSTRALIAN PUBLIC SECTOR |
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| Authors: | Freerick A Frost Amanda Pringle |
| Institution: | *Associate Professor, School of Management, Curtin University of Technology and Customer Services Manager, BHP Steel (Lysaght Building Industries), Perth, respectively. |
| Abstract: | Abstract: "The continuous process of measuring products, services, and practices against the toughest competitors or those companies recognised as industry leaders. (That is)… the search for industry best practices that will lead to superior performance" (Camp 1989. p. 10). "Benchmarking" or the "Search for Industry Best Practices" has been accepted as a useful strategic tool. The move into the public administration arena is more recent. The underlying research in both cases is limited. The paper considers the advantage of benchmarking over business intelligence systems. Also, the government's stance on establishing quality programs and the relationships to benchmarking are considered. The paper is based on research conducted in the public sector in Westem Australia to determine the extent to which benchmarking is used. The results indicate that whilst the concept is being embraced, the full range of benefits that could accrue is as yet not being realised. Indicators as to why this is so are outlined. |
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