| Abstract: | The Australian Child Support Agency is recognized as a world leader in the delivery of child support services. But the rapid growth in debt between 1998 and 2003 signaled a need to develop strategies to counter the growth in owed child support. A Debt Study was undertaken in late 2002 to establish the collectibility of debt by category of cases with debt, search for the most cost-effective methods of debt collection, and determine if other client and debt segmentation methods were warranted. The success of the Debt Study led to the implementation of the Intensive Debt Collection strategy in 2003–04. |
