DISCUSSION ON PAPERS BY Mr JACOBS AND Ms McCLELLAND

Speakers included Mr E. Matthews (Tasmanian Public Service Board), Mr L. Cleland (Australian Archives), Dr E. W. Russell (Victorian Public Service Board), Mr B. Rope (Commonwealth Public Service Board) and Mr L. Laing (Commonwealth Attorney General's Department). There was considerable debate about the use of work measurement techniques in efficiency audits. Some speakers argued that management review programs are best seen as concerned with broad indicators of efficiency and effectiveness, especially at the higher levels of the organization, and that there were many troubles about the use of work measurement techniques. Some Public Service Boards were said to have reservations about these techniques in the context of efficiency reviews.