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THE CITIZEN'S CHARTER: OPPORTUNITIES FOR USERS’PERSPECTIVES? |
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| Authors: | JONATHAN TRITTER |
| Affiliation: | Jonathan Tritter is presently a Social Policy Research Fellow at the Social Sciences Research Centre at South Bank University. His recent work is mainly in the areas of education, socialisation and administrative change. The present article is based on a paper given at a conference on The Public Sphere in Manchester in 1993. |
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