当代中国公共服务实践反思:公共服务全程评估的意义

本文首先概括了当代中国公共服务实践中存在的诸多“怪相”，并把“怪相”归为公共服务需求、供给和结果三类问题，而问题的根源在于公共服务体制缺陷。然后，从公共服务过程的角度，提出公共服务全程评估的概念，即对公共服务需求一供给一结果整个过程的评估，并认为公共服务全程评估，是既定公共服务体制下的一种可行的公共服务改革策略，也是改善公共服务的一种机制保障。

Reflection on Public Service Practice in Modern China:The Implication Of Process Evaluation in Public Service

The paper first sums up many strange phenomena in the public service in modern China, divides the phenomena to 3 kinds and attributes them to the system deficiency. It further gives the definition of process evaluation in the public service and argues that the evaluation is both reform strategy and system guarantee for the public service.