Partnering the 800 Pound Gorilla: Centrelink Working Locally to Create Opportunities for Participation

This article explores the potential for government agencies to move into new kinds of relationships or ‘social partnerships’ with the community sector and business to address social problems. Through an analysis of documented examples of partnerships at the local level it examines how Centrelink, the Common wealth Service Delivery Agency, is using its considerable resources, human and physical, to work with others to improve accessibility of services, address service gaps and to actively create opportunities for participation. It proposes a tentative framework for understanding partnerships in terms of their value for ‘customers’ and the potential that such partnerships have to create opportunities that would not exist in a silo driven service delivery model. This article has relevance across all in human services who are interested in how the rhetoric of social partnerships translates into day to day service delivery.