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Performance Monitoring Public Services in Australia |
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| Authors: | Bill Scales AO |
| Affiliation: | Chairman, Industry Commission Chair, Steering Committee on National Performance Monitoring of Government Trading Enterprises and Steering Committee for the Review of Commonwealth State Service Provision |
| Abstract: | The Industry Commission, the former Bureau of Industry Economics and the Economic Planning Advisory Commission have amalgamated on an administrative basis to prepare for the formation of the Productivity Commission. Legislation establishing the new commission is before parliament. The Industry Commission has been involved in a number of projects that monitor the performance of a range of government services across Australia. The first monitors the performance of a large number of Australia's major government trading enterprises and the second has begun the process of monitoring the performance of a range of government service providers. This article outlines why measuring and monitoring performance can be used to improve public sector performance and provides two examples of how this tool can successfully be used in practice. |
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