建设服务型政府需要的“六个转变”

服务型政府需要通过重塑政府与公民的关系、调整政府职能结构、创新政府管理方式、再造政府绩效评价机制、构建行政问责制度、确立行政理念等基本路径，实现6个根本性的转变：从“政府本位”“权力本位”到“公民本位”“权利本位”；从“社会管理为主”到“公共服务为主”；从“基于强制”到“基于同意”；从“内部评估”到“公众满意”；从“问责运动化”到“问责法治化”；从“为民做主”到“为民服务”。

"Six Transformations" for the Establishment of a Service-oriented Government

Service-oriented governments can be founded by rebuilding the relationship between the governments and the citizens, adjusting the functions of the government, innovating regulatory measures, re-engineering government performance evaluation mechanism as well as constructing administrative accountability system and so on. Furthermore, six fundamental changes should be realized: (1) from “government-centered” and “power-centered” to “citizen-centered” and “right-centered” (2) from “social administration oriented” to “public service oriented” (3) from “force-based” to “negotiation-based” (4) from “internal assessment” to “public satisfaction”(5) from “accountability movement” to “accountability legalization”(6) from “making decisions for people” to “providing services for people.”