思想政治工作的向导——情绪指数

人们的情绪是和人们的思想意识不可分割地联系着的。随着思想意识的改变,人们的情绪也必然会发生相应的改变。因此,研究人们的情绪变化,就可以判断人们的内心世界——思想动态。如果说掌握思想动态是做好思想政治工作的第一步,那么,分析情绪指数就是这第一步的第一个环节。正由于这样,情绪指数就成了做好思想政治工作的向导。从心理学的角度来讲,情绪是一种错综复杂的心理现象。所谓情绪,就是人们对于客规外界所持的态度的一种特殊形式的表     

试析达马西奥的情绪具身认知观

达马西奥(Antonio Damasio)认为情绪是具身的情绪,离开了身体这个载体,情绪就失去了根基无从谈起,并由此提出了"躯体标识器假说",但关于这个假说的可行性则众说纷纭、褒贬不一。达马西奥的情绪理论有其合理性与科学依据,他在哲学理论基础之上对情绪进行认知神经科学分析,并提出了情绪的具身研究,开启了情绪研究的新篇章。但由于他过度强调躯体的作用,忽视了情境等其他因素对情绪的影响,因此情绪理论仍有待完善。本文认为情绪的复杂性决定了单一的研究取向难以对情绪进行全面阐述,应该从认知、生理和环境这三个视角对情绪进行整合研究,从而获得更加客观和全面的认识。     

试论调动科研人员的积极情绪

情绪是人对客观事物一种特殊的反映形式。对于具有不同情绪的人,调动其积极性的可能性及实际效果,存在着巨大的差异。所以,紧密结合科研劳动的特点,研究影响科研人员情绪的因素,探索控制和调节科研人员情绪的途径,是科研单位思想政治工作的一项重要内容。在现阶段,科研人员的情绪特征主要有两个。第一,需要     

情绪劳动策略在社区干部职业倦怠中的作用

基于资源保存理论,文章探讨情绪劳动策略对社区干部职业倦怠的影响。实证研究表明,社区干部存在职业倦怠现象,并呈现出"两高一低"的特点。工作压力越大,职业倦怠越高,情绪劳动策略对职业倦怠的影响作用越显著,其中表层扮演程度越高越会导致职业倦怠,深层扮演程度越高越会降低职业倦怠水平,自主调节在工作压力和情绪耗竭间的中介作用显著。研究认为,深层扮演是决定工作压力对社区干部是否产生职业倦怠的关键变量,也是符合我国文化传统和适合我国社区干部工作的最佳策略。     

论领导角色情绪及其表现

论领导角色情绪及其表现孔繁玲，刘东民人的行为以情绪为先导。任何个人的情绪都会对周围的人产生某些程度不同的效应。而领导角色的情绪不仅如此，它关系着领导工作效果的优劣，甚至事业的成败。因此，必须研究领导角色情绪的表现，使领导角色情绪处于最佳状态，成为领导...     

国内外情绪智力研究述评

情绪智力是传统智力所忽视的一种智力,它主要研究情绪、情感、感情在智力活动中的功用以及它们与认知密切协同作用处理情绪性问题的能力。通过检索近年来国内外重要学术期刊中有关情绪智力的相关研究,详细介绍了目前国内外有关情绪智力的研究现状和最新进展,并指出目前国内有关情绪智力存在的不足,对今后研究方向进行展望。     

企业员工职业压力研究

职业压力又称为工作压力,特指在工作场所中发生的压力现象。职业压力是员工情绪研究中比较成熟的领域,一方面在于应激本身是情绪的重要形态,相关基础研究起步早,探讨深入;另一方面在于经济社会的发展,由压力所导致的员工身心健康问题突出,社会需求推动这一领域研究迅速展开。对企业来说,职业压力凸现的种种问题也应成为企业思想政治工作者关注的一个重要问题。     

边缘青年情绪心理危机的测量与疏导——基于浙江新生代农民工的调查

近年来,多起恶性事件的发生预警了边缘青年受忽视的情绪心理健康问题。作为主要的边缘青年群体,新生代农民工处于青春期这一特定的人生阶段,其心理状态、社会交往及人际交往中的情绪、情感体验都具有一定的特殊性。通过实证研究,本文调查了新生代农民工在当地人际交往中的情绪心理,研究发现,亲密的人际关系对他们的情绪心理健康最具重要性,但实际可依赖的倾诉渠道比较有限。此外,本研究还测量了交往中潜在的情绪心理危机程度,深入挖掘了造成人际交往的内隐性情绪心理问题的主要诱因,建立了有关外部行为的预测指标,探索疏导这一青年群体在人际交往中所存在的情绪问题,以帮助他们提高人际关系的品质,有效预防情绪心理危机。     

青年官兵对勤俭建军的负情绪及对策

“情绪是一种具有动机和知觉的积极力量,它组织、维护和指导行为。”当前,结合中央军委领导“军队要有过紧日子的思想准备”的指示,剖析当代青年军人情绪的负面,研究调节情绪的政治工作内容、方式、方法,对于塑造“四有”新人具有十分重要的意义。 一、当前青年官兵对艰苦奋斗、勤俭建军负情绪的表现     

对失足青工情绪和情感的探讨

教育、感化、挽救失足青工,是企业职工思想政治工作的重要内容。依法从重从快打击刑事犯罪分子,丝毫也不意味着对这部分青工的转化工作可以削弱或者取消,恰恰相反,达正是对他们抓紧教育的良好机会。研究失足青工情绪和情感的特点,把握他们各种不同情绪的变化,从而洞察他们的内心世界,实行“一把钥匙开一把锁”的教育方法,培养他们良好的情感品质,这是做好失足青工转化工作的重要途径。情绪是人对客观事物的态度的一种反映。     

Work redesign in development perspective: An empirical study of multitasking among civil servants in Malawi

Civil servants in many developing countries are increasingly faced with multitask situations at work to improve the efficiency of public sectors. Although multitasking might boost employee productivity, its potentially negative impact on other areas of employees’ lives has been ignored. Drawing upon the conservation of resources theory, our research aims to investigate whether, how, and when multitasking at work decreases the subjective well-being of employees in the public sector. Using a two-wave survey of 164 civil servants in Malawi, our findings showed that multitasking at work was positively related to employees’ negative affect and negatively related to their satisfaction with life and positive affect through emotional exhaustion. Moreover, the study found that polychronicity, which refers to one's preference to handle more than one task at the same time, moderated the relationship between multitasking and emotional exhaustion, such that the association described above was weaker when an employee's polychronicity was higher. Finally, the indirect impact of multitasking on positive affect through emotional exhaustion was also moderated by polychronicity. These findings provide some theoretical and managerial implications for public sector in developing countries on how to focus on employee well-being while using multitasking work design.     

Are We Being Served? Emotional Labour in Local Government in Victoria,Australia

This paper explores how front‐line street‐level bureaucrats (SLBs) cope with the expectations of citizens, clients, or ‘customers’ in daily work and how SLBs may be impacted by emotional labour. The study analyses data from 41 interviews with SLBs in local councils in Victoria, Australia. Although exploratory, it builds awareness and understanding of the emotional labour associated with public service. The situations that SLBs engage with on a daily basis are many and varied and take the form of increased expectations and intense encounters. Respondents experienced abuse, threats, violence, but also ‘sparkle moments’. Resources that helped SLBs cope are diverse and located both within and outside organisations. Implications are discussed and issues that merit additional investigation are raised concerning how SLBs can be supported to better meet the demands of the public. The research is of value to public managers and SLBs operating in a changing society with increased ‘customer’ expectations.     

Mitigating the negative effects of emotional labor: A study of disaster response and recovery workers after the 2010 Haiti earthquake

One of the most pressing governance challenges around the globe is managing disasters and their underlying risk factors. Little is known about effective strategies to minimize burnout and posttraumatic stress disorder among practitioners involved in addressing this challenge, especially in countries that rely mainly on international aid agencies for the delivery of basic services to their citizens. This article draws on the emotional labor literature to identify routes addressing the negative consequences of doing response and recovery work in postdisaster contexts. Based primarily on surveys and interviews with response and recovery workers involved after the 2010 Haiti earthquake, it advances and extends previous emotional labor theory on the mitigating factors of service workers' burnout. It points to the importance of autonomy and training as well as five coping mechanisms: relying on informal support, utilizing humor, leaving work at work, decompressing alone, and rotating job positions.     

Aristotelian framing: logos,ethos, pathos and the use of evidence in policy frames

In this research note, we propose to complement the analytical toolbox for framing analyses with the categories of Aristotelian rhetoric. As our case, we analyse the function of the use of evidence in frame building in the context of Swiss direct-democratic campaigns preceding votes on smoking bans. Based on rhetoric, a frame can be considered to contain three interrelated elements: (1) political arguments (logos), (2) cultural symbols (ethos), and (3) emotional appeal (pathos). By comparing evidence-based arguments with arguments that do not refer to evidence, the research note illustrates that backing arguments (logos) by evidence increases their trustworthiness (ethos) but not their emotional appeal (pathos). We consider the Aristotelian categories a fruitful tool to enlarge existing framing research with regard to the use of evidence.     

Beyond Cognition: Affective Leadership and Emotional Labor

How do the concepts of emotional labor and artful affect translate into our understanding of leadership? Where would one find affective leadership in practice? To address these questions, the workdays of civil servants are examined. Based on interviews and focus groups, the authors set forth in their own words how social workers, 911 operators, corrections officials, detectives, and child guardians experience their work. These interviews reveal the centrality of emotion work in the service exchange and underscore affective leadership in practice. The authors conclude that the most important challenge facing public administrators is not to make work more efficient but to make it more humane and caring. Affective leadership, and recognition of the centrality of emotional labor therein, are the means by which this approach is championed.     

单位社会下的礼物流动——以一次请客事件为例

礼物流动是学术界研究的传统领域。本文通过描述一次请客事件,分析在单位社会下的礼物流动情况。本文认为,表达祝福的请客宴会已经成为了一种手段,礼物的流动中,不同的人的礼金所包涵的意义是不同的,礼物体现了一个人的人际关系及其交往群体差序性,体现着社会的人情伦理和社会结构。     

Strength of belief and risk

The purpose of this paper is to review work on subjective probability and strength of belief, in particular with reference to situations involving a high degree of risk. Work concerned mostly with cognitive limitations and shortcomings is discussed and some implications for societal responses to risky technology are offered. It is concluded that there is, in the literature on subjective probability, a lack of work on small probabilities and on the emotional influence of belief formation to be expected in situations that are related to large social values.This study was supported by a grant from the Committee for Future Oriented Research, Stockholm, Sweden.     

Bridging the Public Service Motivation and Calling Literatures

Public administration research suggests there may be disparity in the extent to which public servants experience their work as a calling. The purpose of this article is to better illustrate and integrate calling research, which grows out of the positive organizational scholarship movement, into how we understand public service motives. The calling scholarship offers a productive way to view differences in public servants' orientations toward their work. Integrating calling into the public administration scholarship—particularly the public service motivation scholarship—provides insights to researchers and managers about how to help employees discover a deeper sense of meaningfulness in their work. In presenting the arguments and corresponding conceptual framework, the authors seek to supplement rather than replace the public service motivation construct. The authors articulate a research agenda that they believe will strengthen and enrich research on public servants' experience with their work.     

Emotions in Management and the Management of Emotions: The Impact of Emotional Intelligence and Organizational Politics on Public Sector Employees

Readers are invited to a rendezvous with the meaning of the heart and emotions in public administration. Despite the growing interest in recent years in emotional intelligence within the managerial literature, too little has been written about emotional intelligence within the public sector. This is surprising in light of New Public Management voices that stress flexibility, responsiveness, and a focus on the needs and demands of citizens. The functionality of the heart in a mind‐oriented bureaucracy is analyzed, and a model is suggested for exploring the relationship between emotional intelligence, organizational politics, and employees' performance in public agencies. This model is empirically tested in two Israeli municipalities. The results support a moderating role of emotional intelligence in the relationship between organizational politics and emotional commitment, as well as between organizational politics and employees' absenteeism. Other direct mediating effects of political perceptions and skills are noted. Implications for theory development, future empirical studies, as well as practical recommendations are suggested.