The Impact of Quality Public Service Delivery on Customer Satisfaction in Bahir Dar City Administration: The Case of Ginbot 20 Sub-city

ABSTRACT

This study is conducted with the general objective of assessing the impact of quality public service delivery on customer satisfaction in Ginbot20 sub-city. To conduct the study correlational research design, and quantitative research approach have been employed. A total of 88 samples both from customers (68) and service providers (20) were selected using simple random sampling and systematic random sampling techniques respectively. Data were collected using questionnaires. Based on the data collected, the study comes up with certain findings. Among the major findings, the perception of customers and service providers on quality service delivery and customer satisfaction is different, responsiveness, tangibility, assurance, and reliability have positively associated with customer satisfaction. However, empathy has negatively associated with customer satisfaction. Generally, the likelihood of customers gets satisfied when there is quality service delivery is 0.84 (84%) while get satisfied with the probability value of 0.038948(3.8948%) in the absence of quality service delivery.     

浅析网络平台服务商的名誉权侵权责任

网络的匿名特点使人们可以自由地发表言论而不会轻易被发现,民事主体的名誉权在网络环境下显得异常脆弱,越来越多的网络服务提供商卷入了侵权诉讼中。其中网络平台服务商应否对第三人的诽谤行为承担责任成为网络环境下亟待解决的问题。综合考量世界各国的立法和实践,结合我国的实际,在界定网络平台服务商责任时应以最低程度的注意义务和过错责任为宜。     

'I Find Myself as Someone Who is in the Forest': Urban Refugees as Agents of Social Change in Kampala, Uganda

An in-depth investigation of the Kampala Urban Refugee Children'sEducation Centre (KURCEC), a refugee-initiated community-basedorganization in Uganda, allows for detailed exploration of thelivelihood strategies employed by urban refugees in the sphereof education and of the ways in which these strategies can promoteself-reliance and individual and community development in urbansituations. Urban refugees' development of KURCEC challengesperceived notions of refugees as burdens or as passive recipientsin a system that fosters dependency and shows that they areagents of social change within their own and their host communities.The focus on what works in the midst of crisis, desperation,and uncertainty is a deliberate attempt to promote researchand policy-setting that is forward-looking and productive ratherthan reactionary and regressive in the context of new developmentsin policy and practice relating to urban refugees worldwide.     

Back Home? Refugees' Experiences of their First Visit back to their Country of Origin

This paper argues that the first visit ‘back home’is important for refugees because it acts as a catalyst forrenewed engagements with host country and country of origin.The study shows that conditions in both countries impact ondecision-making and ultimately that integration and return cancoexist. The first re-connection with ‘home’ isdescribed as a memorable event in and of itself. Marked by anawareness of the passing of time, it provides both an end towaiting and worrying and a measure of one's progress (or lackof) in life, thus enabling participants to move on. Establishmentof safety nets in both host and home countries as a conditionfor permanent return distinguishes the predicament of theserefugees from that of other migrants. As the meeting betweenimagination and reality, the first visit contributes to there-examination of the refugee cycle, the myth of return andthe meaning of home in a context where return encompasses onediscrete experience, the visit, and subsequent events. Overall,the paper provides a link between the literature on return asimagined while in exile and accounts of the reality of post-return.     

论网络侵权责任中的反通知及效果

随着互联网科技的不断发展,人们日常生活对网络的依赖有增无减。人们在享受网络带给生活的巨大便利的同时,也倍受各种网络侵权行为的干扰。《侵权责任法》第36条为解决网络侵权问题找到了出口,但除了该条第2款中明确规定的被侵权人享有向网络服务提供者发出通知的权利之外,侵权网络用户也享有向网络服务提供者发出反通知的权利。这样才能平衡网络侵权中以网络服务提供者为中心的被侵权人、侵权网络用户和其他网络用户之间的利益。     

Growing Up in Times of War: Unaccompanied Refugee Minors’ Assumptions About the World and Themselves

Abstract

The idea that assumptions about the world and the self can be damaged through traumatic experiences has proven to be useful in understanding posttraumatic reactions. This study investigated the World Assumptions of middle-eastern unaccompanied refugee minors (URMs) to contribute to a culturally sensitive theoretical perspective. Semistructured interviews were conducted and analyzed using inductive category development. All assumed aspects of World Assumptions—benevolence, meaningfulness, and self-worth—were found in the participants’ statements. Regarding meaningfulness, we detected a new subcategory, the principle of a metaphysical plan, which has implications for the mechanism by which religiosity protects World Assumptions in war-torn regions.     

Human Services Providers’ Perspectives on Refugee Resettlement in the United States before and after the 2016 Presidential Election

Abstract

The United States has historically accepted and resettled refugees by opening its doors to those fleeing violence, armed conflict, or persecution around the world. However, the degree of receptivity toward refugee resettlement has vacillated over time. This study examines the challenges and opportunities that Refugee Resettlement Agencies (RRAs) experienced prior to and after the 2016?U.S. Presidential election. The findings presented in this paper, based on focus groups with the RRA staff, revealed that there is a greater need for understanding the refugee resettlement process and how changing immigration policies impact state-federal funding.     

“互联网条款”对于新类型网络服务的适用问题——从“通知删除”到“通知加采取必要措施”

"通知删除"规则率先确立于《信息网络传播权保护条例》,《侵权责任法》"互联网条款"将其扩展为"通知加采取必要措施",并使其广泛适用于一般网络侵权领域。《电子商务法》知识产权保护条款又有相应的规定。随着互联网技术和商业模式迅速发展,新类型网络服务层出不穷,在适用"通知删除"等规则中不断产生新问题和新争议。除另有特别规定外,新类型网络服务应当适用《侵权责任法》第36条规定的"通知加采取必要措施",其中"必要措施"的界定具有开放性和灵活性,"必要措施"的妥当性取决于与特定网络服务的匹配性,可以根据网络服务提供者的具体情形,以利益衡量的方式确定相应的具体措施。个案中应当根据新类型网络服务的特性以及产业发展需求等情况,合理权衡特定网络服务与"必要措施"的适应性,妥善确定应当采取的"必要措施"。     

网络服务提供者的侵权责任——以《侵权责任法》第36条第2款、第3款为中心

《侵权责任法》第36条第2款、第3款对网络用户直接侵权时,网络服务提供者承担连带责任的情形进行了规范。但这两款内容过于原则,需要运用解释论的方法予以细化。第36条关于网络服务提供者侵权责任的规定要在权利人、社会公众、网络服务提供者之间达到更为合理的平衡,有待将来的司法解释进行完善。     

European national news

This article tracks developments at the national level in key European countries in the area of IT and communications and provides a concise alerting service of important national developments. It is co-ordinated by Herbert Smith Freehills LLP and contributed to by firms across Europe. This column provides a concise alerting service of important national developments in key European countries. Part of its purpose is to complement the Journal's feature articles and briefing notes by keeping readers abreast of what is currently happening “on the ground” at a national level in implementing EU level legislation and international conventions and treaties. Where an item of European National News is of particular significance, CLSR may also cover it in more detail in the current or a subsequent edition.