公共管理视角下的中国危机管理研究——现状、趋势和未来方向

中国近年来社会科学视角的危机管理研究已进入瓶颈期。本文旨在梳理这十年来公共管理视角下的危机管理相关研究,以期为危机管理研究进一步深入发展提供参考。评述文献主要来源于公共管理、政治学、管理学和综合社会科学领域的重要学术期刊以及依据专业知识所选取的近些年来具有代表性的研究专著和报告。在对文献进行分类、编码和统计分析之后,分析结果表明:危机事前分析的文章占据主导地位,而对危机应对过程和危机后分析相对不足;应然研究类文章占据很大比重,但对于危机理论的建构和实证检验的研究比较缺乏;对于危机的综合分析多于单灾种分析。近些年中,虽然上述研究方式依然居于主导地位,但是研究者开始关注危机后的分析,注意理论的建构和检验,特别值得注意的是对于社会安全事件的分析呈上升趋势。最后,本文结合危机管理研究的现状和趋势总结出未来值得研究的若干领域。     

新公共管理语境下的服务型警务构建

新公共管理理论源于西方各国政府改革的实践，是一种新的公共行政理论和管理模式。其基本思想为：政府的管理职能是掌舵，应当以顾客为导向，引入市场竞争机制，适当分权，让公众参与管理，并且对政府管理行为进行绩效评价。这些理论对公安机关的警务工作具有一定适用性，以新公共管理理论为指导。构建服务型警务模式的路径选择有：科学定位职能，突显警务模式的服务性；构建参与式警务模式，实现警民共治；借鉴“3E”思想，强化绩效评估和成本效益；引入市场竞争机制，推进警务社会化：建立健全监督机制，推行阳光警务。     

价值共创:公共服务合作生产的新趋势

合作生产是一种重要的公共服务生产模式,在提高公共部门回应性和推动公共服务创新方面发挥了重要作用。面对解决"棘手问题"的挑战,复杂的外部治理环境催生了对公共行政价值问题的反思,合作生产不仅要关注行政效率的提升,也要重视以公民为中心的多元价值创造。在此情境下,公共服务合作生产向价值共创转变。本文梳理了不同时期的公共行政理论对合作生产的影响,对合作生产概念的演变与发展进行了探讨,阐释了从合作生产发展为价值共创的内在逻辑。在此基础上,本文分析了理解价值共创的三种理论路径,并结合我国公共服务发展的现实背景,讨论了公共服务价值共创的启示。     

Public Services after Austerity: Zombies,Suez or Collaboration?

Public services—in the UK and elsewhere—are under considerable pressure, not just from austerity, but also from a variety of social, demographic and technological changes (in effect ‘austerity plus’). In this context, three broad options are open to policy‐makers: continue with tried‐and‐tested approaches while spending less money, which in the UK means a reliance on ‘New Public Management’ (NPM); withdraw completely from certain public services; or develop new approaches to public administration. We argue that all of these approaches have been attempted in recent years, but it is the final option that is most interesting and potentially the most beneficial. In this article, we examine experiments with these new approaches in responding to ‘austerity plus’. In particular, we examine various attempts at ‘collaboration’ in public services and discuss the risks associated with them. We conclude by setting out the extent to which policy‐makers have moved beyond NPM and suggesting some of the benefits that this could bring.     

理解公共行政的新维度:政府与社会的互动

长期以来,对公共行政的理解是一种从政府角度的理解,其主旨是以官僚为中心,二分法和三个途径说是这一理解的代表性观点。随着新公共管理和治理的出现,这种传统的理解已经不足以对公共行政进行全面而准确的解释。公共行政生态的变化需要一种新的理解,即超越政府,从政府与社会组织共治的角度去加以理解,以期对公共行政有一种更全面的解释,并从中发现一些带有规律性的东西。     

Innovation Agents in the Public Sector: Applying Champion and Promotor Theory to Explore Innovation in the Australian Public Service

Innovation is critical to organisational success and is a process steered, and potentially thwarted, by individuals. However, despite the importance of public sector innovation given the complexity of policy issues faced and the sector's specific contextual features, our understanding of innovation processes in government requires expansion. This study, using in‐depth case analyses of three Australian Public Service agencies, focuses on understanding the ‘human component’ of the innovation process by drawing on both innovation champion and promotor theories to explore, through the lens of organisational power, how multiple human agents progress public sector innovations. The results highlight the key, and often tandem, roles of individuals at multiple organisational levels who work to inspire and motivate others to progress an innovation (champions) and those with specific power bases who help overcome organisational barriers to innovation (promotors).     

新时代的机构编制管理:战略定位、辩证关系与改革路径

机构编制管理关系到行政成本的高低和行政机构的效能。机构编制管理中的突出问题在于编制配置不科学、不合理,规范化和制度化建设相对滞后。新时代的机构编制管理需要站在治国理政和治理能力现代化的战略高度,平衡“管牢”与“管活”双重目标,处理好事业发展需要与总量控制、“条线”要求与编制管理整体、短期成效与长期成本、编制增加与编制减少、编制管理部门收紧与财政部门宽松之间的辩证关系。在此基础上,通过立法保障、全盘统筹、规划引领、观念更新、机制联动等多维度改革为国家治理能力现代化奠定坚实的组织基础。     

Forget “Blind Leading the Seeing” – Improving Public Service Management

The aim of this research is to identify the most effective public service management approaches for outsourced services. Our focus is on the phases of transition and service management post provider selection. To reach this aim, comparative case studies across sectors were conducted. The studied cases indicate that managing an outsourced service should not be a separate area of public management research nor practice, but rather a part of service management. Best practices in (outsourced) public service management are provided. Management focus on transition phase after provider selection, performance measurement, and evaluation will bring efficiency to public sector service production.     

Job Expectations and Career Goals of Title IV-E Child Welfare Social Workers with Varying Levels of Work Experience: How Do They Differ?

A comparison of three groups of Title IV-E child welfare workers revealed significant differences among all groups on job expectations and career goals. New workers reported most positive expectations for their jobs, and greatest interest in child welfare careers and in pursuing educational goals. Seasoned workers expressed least positive expectations and least interest in future child welfare careers and educational goals. Findings may assist universities in student selection and curriculum. Child welfare agencies may benefit in areas of recruitment, training, and policies. Realistic job previews might moderate high expectations for new workers and reduce unmet expectations for experienced workers.     

我国社会组织参与社会管理的现实性探析

改革开放后,我国社会结构发生变化,国家社会由一体化向二重化发展,社会呈现多样化,政府在社会管理中覆盖面窄、手段僵硬、效率低下的特点已不能适应现代社会的发展,急需转变社会管理方式。新时期下的社会组织获得蓬勃发展,它自主、自律、民间、灵活、高效、贴近基层的特点能够弥补市场和政府在公共领域的不足,符合我国政府职能转变的要求,将社会组织引入社会管理,能够实现政府和社会资源配置的最优化,最大程度地保障公民权益。